Refund policy

At Artisan Furniture Warehouse we aim to ensure that our customers have an enjoyable shopping experience. If for any reason you are not pleased with your product upon delivery and you wish to return/exchange the product, you are to do so within 7 days from the delivery date. Before beginning the returns process, please ensure the following:

  • The product to be returned/exchanged was purchased from artisansa.co.za. We do not accept returns from third party distributors.
  • The product to be returned is in good condition and in its original packaging.
  • The product to be returned was not used and is not damaged.

Requirements for Returns.

In order for returns to be successfully processed, customers are to provide the following:

  • Product in its original packaging.
  • Order number of the product to be returned.
  • Purchase receipt.
  • Images of the product to be returned (if damaged).

The stated requirements should be emailed to zhonglidesigns@gmail.com

Please Note:

  • Products that are not in their original packaging will be subject to the deduction of 10% of the purchase price.
  • The customer is liable for delivery and collection costs for non-defective products (please refer to Section 44(2) of the Electronic Communications and Transactions Act 25 of 2002).
  • In compliance with the Electronic Communications and Transactions Act, the consumer has a "cooling off period” of 7 days giving the consumer the right to return or cancel a transaction without penalty within the stipulated 7 days window period. However, the shopper will still be liable for the cost of returning the products if the products have been dispatched within the 7-day period. This does not apply to products that have been assembled, partly assembled or if the original packaging has already been disposed.
  • Artisan Furniture Warehouse retains the right to refuse assembled, partly assembled or products with packaging that has been disposed of. Return of such of products may carry charges at Artisan Furniture Warehouse's discretion.
  • In terms of section 44(2) of the Electronic Communications and Transactions Act 25 of 2002, for non-defective items, you (the customer) are liable for the delivery and collection costs of these products


Returning Defective or Damaged Products.

Upon delivery of goods, it is the customers responsibility to inspect the state of the goods before signing that the goods have been received.

Delivery of Damaged Goods.

If the customer identifies any visible damage of the goods upon arrival, the customer has the right to refuse the delivery without any penalties. Please ensure to communicate that the goods delivery was not accepted along with a brief description of the state of the goods on the delivery note. Products that are not accepted upon delivery will be returned to the Artisan Furniture Warehouse. Please ensure to report this to Artisan Furniture Warehouse immediately. 

Damage of Goods After Delivery.

In the case where the customer only identifies damage to the goods after delivery, the customer will have 48 hours to report the damage to Zhongli Furniture. Once the returned product has been received and inspected; a replacement product will then be dispatched once the customer has accepted the delivery of a replacement product.

Refunds.

Items returned in acceptable condition within the 14-day window period will be credited at item price or refunded at item price in the original form of payment. 

Please note that the customer is liable to contribute 5% handling fee for the return of unused products, and 10% handling fee for damaged goods or goods with damage to the goods packaging. 

Processing refunds may take up to 7 working days and an additional 5 working days to reflect in the customer’s bank account.

Repairs.

Please note that the turn-around-time for repairs is 7 - 10 business days. In the event where spares are required it could take up to 30 days, as our spares need to be ordered and shipped to us from our supplier. 

Exchanged items will be delivered to the delivery address stated on the original order. If the exchange address is different from the original delivery address the customer maybe charged an additional delivery fee.