We accept PayFast, PayJustNow (buy now, pay later), and other major payment options at checkout. All transactions are secured and processed safely.

Please contact us as soon as possible via WhatsApp or email at support@artisansa.co.za. Once an order has been dispatched, we are unable to make changes.

Yes, a confirmation email is sent automatically after your order is placed. Please check your spam folder if you don't see it within a few minutes.

We deliver nationwide across South Africa, with primary coverage in Gauteng, Western Cape, KwaZulu-Natal, and other major regions.

Standard delivery within South Africa typically takes 3–7 business days depending on your location. Remote areas may take slightly longer.

Yes! Select the local pickup option at checkout and we'll notify you when your order is ready for collection.

All our furniture is shipped in flatpack format to minimise the risk of damage during transit and to reduce delivery costs. Assembly instructions are included.

Once your order has been dispatched, you will receive a tracking number via email. You can use this to monitor your delivery in real time.

Most of our furniture arrives flatpacked and requires self-assembly. Each item comes with clear step-by-step instructions. If you need assistance, feel free to reach out to us.

Yes, warranty periods vary by product — please refer to the individual product page for specific warranty details.

We strive to represent our products as accurately as possible. However, slight variations in colour may occur due to different screen settings and lighting conditions.

We offer a 14-day return policy. Items must be in their original, unused condition and packaging. Please contact our support team at support@artisansa.co.za to initiate a return.

We're sorry to hear that. Please take photos of the damage and contact us within 48 hours of delivery at support@artisansa.co.za or via WhatsApp. We will arrange a replacement or refund as quickly as possible.

You can reach us via email at support@artisansa.co.za or through WhatsApp for a faster response. We aim to reply within 1 business day.

Please contact us directly to enquire about viewing arrangements in your area.